Deleting your account and data
You can delete your Dubl account and data yourself, right away, or send us a request.
The Dubl app is available in Serbian and English (Account → Language). The Serbian names of screens and buttons are followed by their English names in parentheses.
In the app (fastest)
1. Open Dubl → Nalog (Account).
2. Tap Obriši nalog (Delete account) and confirm.
An assistant on a coach's team (Elite plan) has Napusti tim (Leave team) here.
Without the app
Send an email to hello@dubl.fit with the subject “Account deletion”. Tell us whether you are a coach, a coach's client or a catalog member, and include the invite code or the coach's name (if you know it) so we can find the account. We delete it within 30 days and let you know when it's done.
What is deleted
Coach's client and catalog member: messages (including photos and videos), progress photos, measurements, logged lifts, the form of address (masculine or feminine), plans, workouts and transcripts of questions asked during Live Training, as well as the account on all devices. Photos and videos are also deleted from storage. For a catalog member, all of this is deleted for every coach they have trained with.
Coach: the account is deactivated immediately; the voice is deleted at the voice processor (ElevenLabs) together with the recordings and the synthesized audio; the public profile disappears from the catalog; clients and assistants lose access; the clients' photos, videos and logged lifts are deleted immediately. The coach's other data (chats, rules, plans) is deleted within 30 days.
Team assistant (Elite plan): Napusti tim (Leave team) deletes only the assistant's account (name and sign-in); the owner's account and the clients remain. The same happens when the owner removes an assistant.
Progress photos can be deleted by the client without deleting the account: Napredak → slika → Obriši (Progress → photo → Delete) — immediately and permanently.
What is kept
Purchase records that Apple and Google keep as required by law, and records of payouts to coaches that we must keep under accounting regulations. A subscription must be cancelled separately: iPhone → Settings → your name → Subscriptions; Android → Google Play → Payments & subscriptions.